Terms & Conditions

About these terms

These Terms & Conditions apply to every booking made with Coastline Lanka Travels (Pvt) Ltd ("Coastline Lanka Travels", "we", "us"), a locally owned travel company based at 17 1/1 Dharmapala Place, Rajagiriya, Sri Lanka. By paying an advance or confirming a booking with us, you ("you", "the traveller") agree to these terms, our Refund & Cancellation Policy and our Privacy Policy.

Our services

We arrange private drivers and chauffeur guides, private and tailor-made tours, airport transfers and holiday packages within Sri Lanka. The exact services, route, vehicle, hotels and dates for your trip are set out in your written quote and booking confirmation.

Quotes and bookings

• Quotes are free and valid for 7 days unless they say otherwise. Hotel prices and availability can change until your booking is confirmed.
• Your booking is confirmed only when we have received your advance payment and sent you a written booking confirmation.
• Please check your confirmation carefully and tell us straight away if anything is wrong.

Prices and what is included

• Prices are quoted in US dollars (USD) unless stated otherwise. Driver prices are per vehicle per day, not per person.
• Unless your quote says otherwise, driver prices include the air-conditioned vehicle, fuel, highway tolls, parking and your driver's meals and accommodation.
• Unless your quote says otherwise, prices do not include entrance fees to sites and national parks, safari jeeps, train tickets, your meals and drinks, tips, travel insurance, visas or personal expenses.
• The price confirmed in your booking will not change, except for changes you request or extra services you add.

Payment

• An advance payment is required to confirm every booking. The amount is shown in your quote and confirmation.
• The remaining balance is paid during your tour, in cash or by card, as stated in your confirmation.
• Online card payments are processed securely by our payment provider. Your card details are never shared with us.
• If the balance is not paid as agreed, we may stop providing the remaining services.

Cancellations and refunds

Cancellations, changes and refunds are covered in full by our Refund & Cancellation Policy.

Your responsibilities

• Travel documents: you are responsible for a valid passport, your Sri Lanka ETA or visa, and any health requirements.
• Travel insurance: we strongly recommend travel insurance covering medical costs, cancellation and personal belongings.
• Accurate details: please give us correct names, flight times, number of travellers and luggage, so we can provide the right vehicle.
• Conduct: please respect local laws, customs, religious sites and your driver. We may end a service without refund if a traveller's behaviour puts the driver, other people or the vehicle at risk.
• Vehicle: smoking is not allowed in our vehicles. Damage caused deliberately or through misuse by travellers may be charged.

Itinerary, timing and safety

• Your driver will follow the agreed itinerary but may change the route or timing for safety reasons, such as weather, road conditions, traffic or closures.
• Daily driving times are agreed in your itinerary. Very long or late-night drives may be adjusted so your driver can rest and drive safely.
• Drive times we give are estimates and can vary with traffic and road conditions.
• Child seats are available on request and must be asked for when you book.

Hotels and other suppliers

Hotels, safari operators, trains, restaurants and attractions are run by independent third parties. We choose suppliers carefully, but we are not responsible for their acts, omissions, service standards or cancellations. Their own terms and conditions also apply to the services they provide.

Our liability

• We will provide our services with reasonable care and skill.
• We are not liable for losses caused by events outside our control (see our Refund & Cancellation Policy), by third-party suppliers, or by the traveller's own actions.
• We are not responsible for loss of or damage to personal belongings. Please keep valuables with you.
• To the extent allowed by law, our total liability for any booking is limited to the amount you paid us for that booking.

Complaints

If something is not right during your trip, please tell your driver or contact us straight away so we can fix it while you are still travelling. If you are not satisfied after your trip, contact us within 14 days of your tour ending and we will respond within 7 working days.

Governing law

These terms are governed by the laws of Sri Lanka. Any dispute that cannot be settled between us will be handled by the courts of Colombo, Sri Lanka.

Changes to these terms

We may update these terms from time to time. The version that applies to your trip is the one published on our website on the date your booking was confirmed.